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Privacy policy

This Privacy Policy explains how Popgun Servers (“we”, “us”, “our”) collects and uses personal data when you visit popgunservers.com or use our services.
1. Who is responsible for your data?
The controller of your personal data is:
Open Makers
ul. Stefana Drzewieckiego 9c/9
80-464 Gdańsk, Poland
Tax identification number (NIP): 9570675395
For privacy questions or requests concerning your personal data, contact: support@popgunservers.com
2. What data do we collect?
We keep the personal data we collect to the minimum needed for the purposes described below:
  • Email address: to manage your account, contact you about your services, and respond to support requests.
  • IP address: recorded when you access our website or services, including in access and security logs.
  • Cookies and related identifiers: to support essential website functions and, with your consent, internal analytics and marketing analysis.
  • Technical and usage data: information such as browser and device type, pages visited, interactions with our website, referral sources, timestamps, and technical errors.
  • Support correspondence: your email address and any information you voluntarily include when contacting us.
Providing an email address is necessary to create and maintain an account. Optional analytics and marketing tracking are not required to use our services.
3. Why do we use your data?
We process personal data for the following purposes and on the following legal bases under the General Data Protection Regulation (GDPR):
  • Providing our services: creating and managing your account, providing access to your services and sending essential service communications. This processing is necessary to perform our contract with you or take steps at your request before entering into a contract (Article 6(1)(b)).
  • Security and reliable operation: preventing abuse, investigating incidents, troubleshooting errors, and protecting our infrastructure. This processing is based on our legitimate interest in keeping our services secure and reliable (Article 6(1)(f)).
  • Customer support: responding to requests relating to your services, based on our contract with you (Article 6(1)(b)), or responding to other inquiries, based on our legitimate interest in handling correspondence (Article 6(1)(f)).
  • Optional analytics and marketing analysis: understanding how visitors use our website, measuring the effectiveness of our marketing activities and improving our website and offers. This processing is based on your consent (Article 6(1)(a)).
  • Legal obligations: processing information where required by applicable law (Article 6(1)(c)).
4. Cookies and telemetry
Cookies are small files stored on your device. Telemetry consists of technical and usage events sent by our website or services.
We distinguish between:
  • Strictly necessary cookies: required for functions such as authentication, session management, security, and remembering your privacy choices.
  • Optional analytics and marketing cookies and telemetry: used for our own analysis of website traffic, visitor interactions, and marketing effectiveness.
We use optional analytics and marketing cookies and related tracking only after you give your consent. You can refuse them and continue using our services, or change or withdraw your consent at any time through the website’s cookie settings.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Details of the cookies used, their purposes and their lifetimes are available in the cookie settings. You can also remove or block cookies through your browser, although blocking strictly necessary cookies may prevent some features from working.
Our analytics and marketing data are used internally. We do not provide them to advertising networks or other businesses for their own marketing purposes.
5. How long do we keep your data?
  • Account email address: retained while your account remains active and deleted when your account is deleted, unless further retention is necessary to meet a legal obligation or establish, exercise, or defend a legal claim.
  • Event logs: retained on a rolling basis for up to 90 days. This includes access, security, and technical logs, as well as recorded telemetry events. Older records are automatically deleted through log rotation.
  • Support correspondence: retained for as long as needed to resolve your request and handle any related dispute.
  • Cookies: stored for the lifetimes indicated in the cookie settings, unless you delete them earlier.
Specific records may be retained beyond the normal period, where necessary, to comply with the law or to establish, exercise, or defend legal claims. Any such retention is limited to the relevant records and the period necessary for that purpose.
Statistics that have been irreversibly anonymized and can no longer identify you may be retained for longer.
6. Do we share your data?
We do not sell, rent or trade your personal data. We do not share the personal data, cookies or telemetry we collect with third parties for their own use, including advertising or marketing.
Access within our organization is limited to authorized persons who need the information to perform their duties.
We may disclose information to competent public authorities where required by applicable law.
7. How do we protect your data?
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure. Access to personal data is restricted according to operational needs.
8. Your rights
Subject to the conditions set out in the GDPR, you have the right to:
  • Access your personal data and obtain a copy.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Request restriction of processing.
  • Receive data you provided in a portable format where processing is based on consent or a contract and carried out by automated means.
  • Object, on grounds relating to your particular situation, to processing based on our legitimate interests.
  • Object at any time to processing for direct marketing, including related profiling.
  • Withdraw consent at any time where processing is based on consent.
To exercise your rights, contact support@popgunservers.com
We may ask for information reasonably necessary to verify your identity.
We normally respond within one month. If an extension is permitted under the GDPR, we will inform you within that month and explain the reason.
You also have the right to complain to a data protection supervisory authority, particularly in the EU country where you live or work or where an alleged infringement occurred. In Poland, the relevant authority is the President of the Personal Data Protection Office (UODO): https://uodo.gov.pl.
9. Automated decisions
We do not make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.
Our internal analytics help us understand usage patterns and assess our marketing activities.
10. Scope of this policy
This policy covers the personal data we process for our website, customer accounts, and the operation of our services.
If you operate a game server and collect personal data from its players, you are responsible for informing those players about your processing. Where we process player data on your behalf as a hosting provider, that processing is governed by the applicable data processing agreement.
11. Changes to this policy
We may update this policy to reflect changes to our services or data processing practices. The current version will be published on this page. Where required, we will notify you of material changes and obtain fresh consent before introducing processing that requires it.